Merzio AI

Merzio AI is one assistant for the whole admin. It answers questions about your store, designs the storefront and — once you confirm — makes changes in the store: sale prices, coupons, texts, translations, products or blog posts.

AI can make mistakes

Always check the results — texts before saving, the design before publishing and live changes on the confirmation card. If you are unsure, contact our support.

Where to find Merzio AI

• The field at the bottom of every admin page — "Ask Merzio AI or give it a task…". Click it to open the conversation window.
• The Merzio AI button in the top bar of the admin.
• The Merzio AI button on the product edit page (next to View Product). When a page shows the save bar or the bulk-actions bar, the field at the bottom steps aside and you open Merzio AI with the ✦ icon in that bar.
• In Canvas (Engage › Design › Canvas) — the AI button in the top bar opens a panel on the left of the preview.

It is the same conversation everywhere. What you start on the orders page you can finish in Canvas.

Controls

• Send a message with Enter or the Send button; Shift + Enter adds a new line.
• New conversation (the + icon) starts fresh. There is no list of older conversations — you always see the latest one.
• Esc or the arrow in the header collapses the window. A running task keeps going and you can reopen the window at any time.
• Stop interrupts a running task. Design changes the AI already made stay in the draft — keep or discard them.
• While it works you see what the AI is doing. When it finishes, the steps collapse into one line you can expand.

It knows what you are working on

When you have a product, category, order, brand, blog post or page open, a context chip appears above the message field — for example product "White T-shirt". "Improve the description" then refers to that record. If you do not want that, click × on the chip and the message applies to the whole store.

On a product and a category Merzio AI also offers ready-made tasks, such as "Write a better description and SEO from the photos" or "Make this category SEO friendly".

Questions about your store

Ask in plain language. Merzio AI looks the data up itself:

• revenue, orders and what drove them,
• stock — what is running low, what is sold out,
• products and catalogue issues (missing descriptions, photos, prices),
• traffic, pages, campaigns and on-site search,
• coupons, reviews, categories, blog,
• where in the admin something is set — it answers with a link to the right screen.

It sees only what your role may see. A staff member without access to reports cannot get revenue figures through the AI.

Design — always as a Canvas draft

Describe how the store should look, or attach images you like. Merzio AI can change:

• the store's colours and fonts,
• page sections (add, edit, move, remove) and the blocks on the product detail page,
• product listing settings (banner, columns, sidebar, mobile),
• names, icons and colours of menu items,
• the text and link of the announcement bar,
• its own CSS, which it keeps in a separate field.

Everything is saved as a Canvas draft. Shoppers see nothing until you publish it. Outside Canvas, an Open in Canvas button appears after a design change — review the changes in the preview there and publish or discard them. More in Canvas.

Design changes need the permission to manage settings.

Checks in Canvas

The panel in Canvas has two extra buttons:

• Review the look (camera icon) — the AI takes screenshots of the rendered draft and looks at it as a designer would: texts, layout, images.
• Check the preview for consistency (eye icon) — compares corner radii, widths, alignment and spacing across pages. If it finds differences, it offers Let the AI fix it or Ignore.

Live changes — only after you confirm

Merzio AI never makes a change that would show in the store immediately on its own. It prepares a Live change to confirm card showing what will change (old value → new value):

• Confirm — the change is made. Your permission for it is checked again at that moment.
• Reject — nothing happens.
• Undo — after confirming, most changes can be reverted with one click.

What it can do this way:

Area	What Merzio AI prepares
Sale prices	Sets or removes sale prices for a category or selected products, with optional start and end dates
Coupons	Creates a coupon (percentage, fixed amount, free shipping)
Categories	Writes the name, description and SEO texts; adds or removes products; creates new categories (a whole branch at once); moves, hides or shows a category, changes its image and position
Product texts	Name, short description, description and SEO texts, also in other languages
Products	Creates new simple products (no variants; hidden by default). On existing ones it changes the price, sale and cost price, stock, visibility, featured flag and photos
Blog	Writes new posts — up to 5 per card, as drafts unless you ask it to publish. Edits existing posts, their image, categories, tags and publishing
Menu	Adds an item, moves it, hides or shows it
Sorting	Sets the default sort of the product listing and which options shoppers are offered
Product labels	Changes a label's name and look
Announcement bar	Creates a new announcement, switches an existing one on or off
Orders	Changes an order's status or payment status; resends the order-received e-mail or the invoice e-mail
Translations	Translates page sections, blocks on products, product texts and blog posts into other languages

Important limits

• Changing an order status and resending e-mails cannot be undone. A status change e-mails the customer.
• Products with variants: Merzio AI does not change their price or stock — only visibility, the featured flag and photos.
• Stock: "Undo" does not write the old value back; it adds the opposite movement. Whatever sold in the meantime stays sold.
• Undo leaves alone a record you have edited by hand in the meantime.

Translations in the background

Translating a larger amount of content runs in the background after you confirm. The card shows progress ("Running in the background…") and, when done, the number of translated texts. Only missing languages are filled in unless you ask it to overwrite. Legal pages (terms, privacy…) are skipped when translating "everything".

Filling the open form

On the page of a new or edited product and blog post, Merzio AI does not write to the store but into the form you have open. The conversation shows "Filled into the form (SK, EN) — review and save." Go through the texts and save them yourself — nothing changes without saving.

If you confirm a live change affecting the same page while its form is open, a notice appears: "The change is saved. Reload the form — saving it as it is would bring the old values back." Click Reload.

More about working with products in AI Product Content.

What Merzio AI never does

• It deletes nothing. Products, categories, menu items or posts are only hidden — you can delete them yourself in the admin.
• It does not refund money. Refunds are yours to make in the order detail.
• It does not see your customers' personal data — names, e-mails, addresses or phone numbers.
• It does not rewrite your Custom Code or the header and footer HTML. It keeps its CSS separate; on a tie your rules win.
• It does not change shipping or payments. It shows you where to set them.

Images as a reference

You can attach images to a message — with the Attach images button, by dragging them into the window or by pasting from the clipboard.

• Up to 12 images per message, each up to 15 MB.
• For each image choose which page it shows: Home, Listing, Product or Other.
• Attachments are private — they are not added to the media library and are removed 30 days after their last use. An image is copied to the media library only when the AI really uses it in the store.

Store memory

Merzio AI remembers important things about your store — the brand style, your preferences. You find them under the conversation in Store memory. Remove what no longer applies with Forget (×).

Credits and model

• Merzio AI spends credits. The balance is shown in the conversation window next to the Send button; details and buying more are covered in AI Settings.
• When credits run out, the window shows "Your Merzio AI credits are used up" with the option to buy more. Work in progress stays in the draft.
• Merzio AI runs on Claude models. If your own OpenAI key is active in AI Settings, Merzio AI does not start and replies: "Merzio AI needs a Claude model. Choose Anthropic in System › Additional Settings › AI Settings or keep the platform key."

Privacy

The conversation window states:

Merzio AI sends store data to the AI provider Anthropic only when you use it. We never send it your customers' personal data, and it never deletes anything — it only hides.

FAQ

A task stopped halfway. What now? Larger tasks can stop before they are finished. Write "continue" — the AI picks up where it left off. Split very large tasks into smaller parts.

A staff member gets no answer to a revenue question. Merzio AI respects permissions. Data a role cannot access in the admin is not available through the conversation either.

Did the AI make a change I did not want? The design is only a draft — discard it in Canvas. Live changes happen only after you click Confirm, and most of them can be reverted with Undo.