User Portal

The portal at app.merzio.tech is your central hub for managing all your stores, subscriptions, and team members.

What is the Portal?

The portal is a separate application from the store itself. It is used for:

• Managing and switching between multiple stores
• Managing your subscription and plan
• Setting up custom domains
• Inviting team members
• Accessing any store's admin panel via SSO

Store Overview

On the portal's main page, you'll see a list of all your stores. For each store, you can:

• Enter Store — opens the admin panel of the selected store (login happens automatically)
• Manage Domain — set up a custom domain or check SSL status
• View Subscription — current plan and billing

Plans and Subscriptions

Merzio runs on a monthly or annual subscription basis. Subscriptions are managed directly in the portal, and payments are processed by Creem as Merchant of Record.

Each plan defines:

• Maximum number of products in a store
• Access to advanced features

How to change plan and get invoices

The full step-by-step for choosing a plan, billing via Creem, and downloading invoices is in Subscription & Invoicing.

Domain Management

Path: Portal > Stores > Domains

Each store receives a subdomain on the platform when created. You can add a custom domain at any time.

Custom Domain Setup

1. Add the domain in the portal
2. In your domain's DNS management, create a CNAME record pointing to the platform
3. Add a TXT record with the verification token (generated by the portal)
4. Wait for the SSL certificate to be issued — this happens automatically via Cloudflare

INFO

SSL certificate issuance typically takes a few minutes after DNS records are verified. You can monitor verification status directly in the portal.

Primary Domain

Only one domain can be set as primary. The primary domain is used in sitemaps, canonical URLs, and product feeds.

Managing Multiple Stores

Within a single account, you can operate multiple stores. Each store is fully independent — it has its own domain, products, content, and settings.

Switching between stores happens directly from the portal without needing to log in again.

Team Collaboration

The portal allows you to invite additional team members to manage your account. Invited members receive an invitation email and, upon accepting, will have access to the portal with appropriate permissions.

INFO

Access to a specific store's admin panel (e.g. for employees) is configured directly in that store's settings under Staff. Portal team and store team are separate.

Promo Codes

In the portal, you can apply promo codes for subscription discounts. Promo codes are issued by the platform during special promotions or partnerships.

Logging into a Store Admin (SSO)

From the portal, you can access any store's admin panel with a single click — no separate password needed. The system uses SSO (Single Sign-On) via signed one-time tokens.

1. In the portal, click Enter Store
2. The portal generates a secure SSO token
3. Your browser redirects to the selected store's admin panel
4. You are logged in automatically

Account Settings

Changing Password and Email

Billing details, email address, and password are managed in your portal account profile.

Two-Factor Authentication (2FA)

For better security, we recommend enabling two-factor authentication (2FA) based on TOTP. Setup is done in your account profile — you need an app like Google Authenticator or Authy.

After enabling 2FA, every login requires both your password and a one-time code from the app. Backup codes are generated at setup in case you lose your phone.