AI Settings
This page shows how many credits for Merzio AI you have left and what they were spent on; here you can buy more credits and optionally connect your own API key.
Path: System › Additional Settings › AI Settings
AI can make mistakes
Always review generated content and answers. If you need reliable help, contact our support.
Merzio AI credits
Every Merzio AI task uses credits in proportion to the work it takes. A short question costs little; designing a whole store or translating hundreds of texts costs considerably more.
The Merzio AI credits card shows three numbers:
| Value | What it means |
|---|---|
| Available | How many credits you can use right now (monthly credits + bought) |
| Monthly credits | Credits from your plan. They reset on the 1st of every month and are used first. Unused credits do not carry over |
| Bought | Credits you bought. They are used only after the monthly credits and never expire |
The amount of monthly credits depends on your plan — a higher plan has more.
What they went on this month
Below the numbers is a breakdown by feature — for example Merzio AI (Canvas and assistant), Translations, Product texts, Bulk AI edits, Theme generation or Section edits.
Buy credits
Under Buy credits you pick a one-time pack. Clicking it takes you to the payment and the credits are added right after you pay.
- Pack prices are shown excl. VAT.
- Bought credits never expire.
- Only a user who can manage settings can buy credits.
- If you see no packs, they are not on sale yet.
Purchase history
A list of every credit top-up — Purchase (your payments) and Added by Merzio.
When credits run out
Merzio AI does not turn you away with a chat reply — the window shows the state Your Merzio AI credits are used up. You have three options:
- Buy credits right in the window and carry on immediately.
- Wait for your monthly credits — the reset date is shown in the window.
- Use your own API key (see below).
You lose nothing: if credits run out in the middle of a task, the AI stops cleanly and everything it did so far stays in the draft. Once you have credits again, write "continue".
One task has a ceiling
Even with plenty of credits, a single very large task stops by itself after a certain amount of use, so it cannot drain your whole balance by accident. The AI then writes: "This task was too big for one go, so I stopped. What I already did is in the draft — say "continue" or split the task into smaller parts."
AI usage this period
The AI usage this period card shows the limits for generating product content and for AI Studio. These limits apply alongside credits and reset automatically every month.
| Plan | Descriptions, meta titles and meta descriptions | Image enhancements | Bulk AI runs across products |
|---|---|---|---|
| Trial | 50 / month | 20 / month (up to 5 per product) | 2 / month |
| Starter | 100 / month | 100 / month (up to 10 per product) | 5 / month |
| Medium | 2,000 / month | 500 / month (up to 20 per product) | 50 / month |
| Partner | 10,000 / month | unlimited | unlimited |
Upgrade your plan for higher monthly limits. A row without a limit shows the Unlimited badge.
Your own API key
Your own key is optional. Merzio AI runs on the credits in your plan and you do not have to set anything up. Add a key only if you want to pay the AI provider directly — then no credits are spent.
Merzio AI needs a Claude model
Merzio AI (the conversation in the admin and in Canvas) works only with Anthropic (Claude) models. If you activate your own OpenAI key, Merzio AI does not start and shows: "Merzio AI needs a Claude model. Choose Anthropic in System › Additional Settings › AI Settings or keep the platform key."
How to add a key
- Get an API key from the provider:
- Anthropic: console.anthropic.com → API Keys (the key starts with
sk-ant-...) - OpenAI: platform.openai.com → API Keys (the key starts with
sk-...)
- Anthropic: console.anthropic.com → API Keys (the key starts with
- In the Your own API key card click Add key.
- Fill in the form:
- AI Provider — OpenAI or Anthropic (Claude)
- API Key — paste the key; it is stored encrypted
- API Base URL — prefilled for the provider
- AI Model — pick a model from the list
- Set as active configuration — switch on if the key should be used right away
- Notes (Optional) — an internal note
- Click Create Configuration.
Models on offer
| Provider | Models |
|---|---|
| Anthropic (Claude) | Claude Opus 5.5 (recommended), Claude Sonnet 5.5 (faster), Claude Sonnet 4, Claude Haiku 4.5 (faster and cheaper), Claude Opus 4 |
| OpenAI | GPT-4o (recommended), GPT-4o Mini (faster and cheaper), GPT-4 Turbo, GPT-4, GPT-3.5 Turbo, O1 Preview, O1 Mini |
Managing keys
Saved configurations are listed in the Your own API key card; the one in use has the Active badge. Click the name or the pencil icon to edit it. The ⋯ menu offers:
- Activate — this configuration is used from now on. Only one can be active at a time.
- Test Connection — checks that the key works. The result and time of the last test are shown next to the configuration.
- Delete — only for a configuration that is not active.
What changes with your own key
- Merzio AI credits are not spent and the credits card is hidden. Usage is still recorded.
- You pay the AI provider directly.
- For product content and AI Studio only daily safety caps apply instead of the monthly limits (1,000 descriptions, 500 image enhancements and 100 bulk runs a day), which protect against runaway loops.
The Storefront AI Assistant has its own limit
The chat for your shoppers on the storefront (System › Additional Settings › Storefront AI Assistant) is a separate add-on with its own limit. It does not spend Merzio AI credits.
FAQ
Do I have to set anything up for Merzio AI to work? No. Every plan has monthly credits and Merzio AI works straight away.
Do my credits expire at the end of the month? Monthly credits reset to the full amount on the 1st of the month; what you did not use does not carry over. Bought credits never expire.
Why did one message use more credits than another? Credits are counted by the work done, not by the number of messages. A revenue question is cheap; a task where the AI goes through the whole catalogue or builds a page costs more.
Does the AI see my customers' data? No. Merzio AI sends store data to the AI provider Anthropic only when you use it, and we never send it your customers' personal data.
Where do I find Merzio AI? At the bottom of every admin page, in the top bar and in Canvas. More in Merzio AI.