Subscription & Invoicing
Merzio runs on a monthly or annual subscription. Payments and invoicing for the Merzio platform are processed by Creem (creem.io) as a Merchant of Record. Merzio is the supplier of the platform and software; Creem is the legal seller of the transaction and the issuer of your invoice.
How billing works
Who's who in the transaction
Merzio is the supplier of the platform and software you use to run your store.
Creem is the Merchant of Record — for you that means:
- Creem processes the payment and issues the invoice
- Creem handles VAT and tax compliance in 100+ countries
- Your bank statement will show the charge as Creem (not Merzio)
This is the model used by most modern SaaS products and is fully legitimate. Details are publicly available at creem.io.
Choosing or changing a plan — step by step
Open the portal at app.merzio.tech and log in.
Go to the Dashboard ("Nástenka") section.
Next to your store, click Detail.
In the store detail, click Change plan ("Zmeniť plán").
The plan overview opens. Click Change plan again on the plan that suits you.
You'll be redirected to Creem's secure checkout to enter your payment and billing details. Once payment succeeds, the new plan is active immediately.
Upgrade and downgrade
You can change your plan at any time. The proration for the remaining period is settled automatically through Creem.
Where to find your invoices
Invoices are generated and stored by Creem in their customer portal. The link to your Creem customer portal arrives in the confirmation email after payment, or you can reach it via Manage subscription inside the Merzio portal.
Open your Creem customer portal.
In the list of active subscriptions you'll see Merzio along with the plan you picked. Click it.
In the subscription's top bar, open the kebab menu (⋮) and click Generate invoice.
Fill in your billing details (company name, registration number, VAT ID, address). Creem issues the invoice — you can download it as a PDF directly in the portal and a copy is sent to your email.
VAT & tax compliance
VAT and all tax obligations related to the payment are handled by Creem as Merchant of Record, based on the country you pay from. Merzio does not charge VAT directly.
FAQ
Why does the charge on my statement show "Creem" instead of "Merzio"? Because Creem is the legal seller of record for the transaction. This is a standard model — full details are public at creem.io.
What changed compared to Stripe? Previously Merzio platform subscriptions were billed via Stripe; from now on they go through Creem. Stripe as a payment gateway for your end customers paying you in your store continues to work as before — that integration is unaffected.
Where can I find invoices from before the switch to Creem? Invoices issued via Stripe before the switch remain accessible through the link you received in the original email. If you need them re-sent, contact our support.
Is my payment data safe? Yes. You enter your card details directly in Creem's checkout — Merzio never sees them. Creem is PCI DSS compliant.