Subscription & Invoicing

Merzio runs on a monthly or annual subscription. Payments and invoicing for the Merzio platform are processed by Creem (creem.io) as a Merchant of Record. Merzio is the supplier of the platform and software; Creem is the legal seller of the transaction and the issuer of your invoice.

How billing works

Who's who in the transaction

Merzio is the supplier of the platform and software you use to run your store.

Creem is the Merchant of Record — for you that means:

• Creem processes the payment and issues the invoice
• Creem handles VAT and tax compliance in 100+ countries
• Your bank statement will show the charge as Creem (not Merzio)

This is the model used by most modern SaaS products and is fully legitimate. Details are publicly available at creem.io.

The trial and activating a plan

Every new store starts on a trial. You activate your first paid plan right in the store admin — you don't need to go to the portal for it.

Where you see how much of the trial is left

• The card in the sidebar — at the bottom of the admin's left-hand menu you see "Your trial ends in … days" (on the last day "Your trial ends today") and a Choose a plan button. If an introductory offer is available to you, the button reads Continue for … with the offer price.
• The user menu at the top right — the Subscription block shows the Trial status and the date the trial ends.

The card is shown to the store administrator while the sidebar is expanded.

Activating a plan step by step

1. Click the button on the trial card in the sidebar. The same window is opened by the Choose a paid plan step in the dashboard checklist (the Launch tab).
2. The Choose a plan window opens. For each plan you see its name, monthly price and product limit ("up to … products").
3. Select a plan and click Continue to payment (with an introductory offer, Activate for …).
4. You are redirected to a secure payment page to enter your payment and billing details.
5. After paying you come back to the admin with the message "Your plan is active. Welcome back!" If you see "We are confirming your payment. The plan activates in a moment, just refresh the page." instead, wait a moment and refresh the page.

The See all plans link in the window opens the full plan overview.

Introductory offer

If the window shows an introductory offer (a reduced monthly price for the first months, then the regular price of the plan you choose), the discount is applied automatically — you don't enter any code. The offer applies only to the first activation of a plan and only until the date shown next to it. No commitment, cancel anytime.

What happens when the trial ends

For new stores:

• Admin — instead of the admin you see the Your trial has ended screen with the plan chooser. You can carry on working as soon as a plan is activated. The screen also has the links See all plans, Open the Merzio portal and Sign out.
• Storefront — it stays online for customers for a while longer. The exact date is on the screen: "Your storefront stays online for customers until …". After that date the storefront is switched off for customers ("Your storefront is currently unavailable to customers.").
• Your data — nothing is deleted automatically. Once you activate a plan, you carry on where you left off.

If the introductory offer has ended in the meantime, you activate the plan at the regular price.

Changing a plan — step by step

You change the plan on a running subscription in the Merzio portal:

1. Open the portal at app.merzio.tech and log in. From the store admin you can get there through the user menu at the top right › Manage billing.

2. Go to the Dashboard ("Nástenka") section.

   

3. Next to your store, click Detail.

   

4. In the store detail, click Change plan ("Zmeniť plán").

   

5. The subscription overview opens. Click Change plan again — the plan list appears. On the plan that suits you, click Upgrade or Downgrade.

   

6. You'll be redirected to Creem's secure checkout to enter your payment and billing details. Once payment succeeds, the new plan is active immediately.

Upgrade and downgrade

You can change your plan at any time. The proration for the remaining period is settled automatically through Creem.

Where to find your invoices

Invoices are generated and stored by Creem in their customer portal. The link to your Creem customer portal arrives in the confirmation email after payment, or you can reach it via the Manage Billing button in the subscription overview of the Merzio portal.

1. Open your Creem customer portal.

2. In the list of active subscriptions you'll see Merzio along with the plan you picked. Click it.

   

3. In the subscription's top bar, open the kebab menu (⋮) and click Generate invoice.

   

4. Fill in your billing details (company name, registration number, VAT ID, address). Creem issues the invoice — you can download it as a PDF directly in the portal and a copy is sent to your email.

   

VAT & tax compliance

VAT and all tax obligations related to the payment are handled by Creem as Merchant of Record, based on the country you pay from. Merzio does not charge VAT directly.

Add-ons

Besides your plan, you can buy add-ons (e.g. feature extensions). Note:

• Each add-on can be bought once per store — there is no quantity to choose. After purchase the button changes to Purchased.
• An add-on is billed on the same cadence as your plan — so on a yearly plan it is billed yearly (a "€X / mo., billed annually" breakdown is also shown).

Any promotional offers (e.g. discounted first months) appear right on the plan chooser.

FAQ

Why does the charge on my statement show "Creem" instead of "Merzio"? Because Creem is the legal seller of record for the transaction. This is a standard model — full details are public at creem.io.

My trial has ended and I can't get into the admin. Have I lost my data? No. Nothing is deleted automatically — pick a plan on the screen shown instead of the admin, and once you've paid you carry on where you left off.

What changed compared to Stripe? Previously Merzio platform subscriptions were billed via Stripe; from now on they go through Creem. Stripe as a payment gateway for your end customers paying you in your store continues to work as before — that integration is unaffected.

Where can I find invoices from before the switch to Creem? Older invoices remain available in the Merzio portal — the store's billing section lists them with a PDF download. If you can't find one, contact our support.

Is my payment data safe? Yes. You enter your card details directly in Creem's checkout — Merzio never sees them. Creem is PCI DSS compliant.