FAQ
The FAQ section is used to manage frequently asked questions and answers. It is shown to customers on a dedicated FAQ page in the store, where they can search questions, filter by category and expand individual answers.
FAQ management has three parts: the questions themselves, their categories, and the configuration of the public page.
FAQ questions
Cesta: Admin > Content & Theme > FAQ > All FAQs
Creating a question
- Open Admin > Content & Theme > FAQ > All FAQs.
- Click Create FAQ.
- Fill in the Question and the Answer (the answer is rich text).
- Assign one or more Categories.
- Optionally add an Image, fill in the SEO fields and set the Sort order.
- Turn on Published and optionally Featured.
- Save.
Both the question and the answer can be filled in per language. The question's URL (slug) is generated automatically from the question in the main language.
| Field | Description |
|---|---|
| Question | The question text (required, max 500 characters). Translatable per language. |
| Answer | The answer in a rich-text editor (required). Translatable per language. |
| Categories | One or more FAQ categories the question belongs to. |
| Image | Optional image – an uploaded file or a pick from the media library. |
| Meta title / Meta description | SEO fields for the question. Translatable per language. |
| Sort order | Determines the position in the listing (lower number = higher). |
| Published | The question is visible on the storefront. |
| Featured | A highlighted question; also affects the "Featured first" sorting. |
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Both the Published and Featured states can be toggled directly in the FAQ list without opening the detail – handy for quickly hiding or highlighting a question.
FAQ categories
Cesta: Admin > Content & Theme > FAQ > Categories
Categories group questions and act as a filter on the public page. You create them separately and then assign them to questions.
- Open Admin > Content & Theme > FAQ > Categories.
- Click Create category.
- Fill in the Name (translatable) and optionally a Description.
- Set the Color and Sort order.
- Turn on Active and save.
| Field | Description |
|---|---|
| Name | Category name (required, max 255 characters). Translatable. |
| Description | Optional category description (max 500 characters). Translatable. |
| Color | Category color in #RRGGBB format. |
| Sort order | Order of the category in the filter. |
| Active | Inactive categories are not shown on the storefront and their questions cannot be filtered through them. |
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Only active categories are offered in the category picker on a question and are used in the "FAQ section" block in the page editor. If you deactivate a category, it stops being shown to customers.
FAQ page configuration
Cesta: Admin > Content & Theme > FAQ > FAQ Configuration
The configuration controls the look and behavior of the public FAQ page. The key setting is Active – if you turn it off, the entire FAQ page becomes unavailable to visitors (returns a 404 error).
| Area | Settings |
|---|---|
| Page status | The Active toggle – turns the whole FAQ page on or off. |
| Sidebar | Panel type (Static, Closable, None) and whether it is open by default. |
| Header | Title and subtitle (translatable), subtitle visibility, background image, FAQ count display, and banner height/border radius. |
| Footer | Heading and description below the listing (translatable) and their visibility. |
| SEO | Page meta title, meta description and meta keywords (translatable). |
FAQ page on the storefront
The public FAQ page is available at the path /faq (the address can be changed in SEO settings). It shows only published questions from active categories.
On it the customer can:
- search questions by text,
- filter by category,
- sort questions (default order, most viewed, featured first),
- expand answers in accordion style.
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Questions can also be shown outside the main FAQ page – in the Page editor there is a FAQ section block where you select specific categories from which published questions are loaded.